Safety and privacy at ChatWithPsychics

How we protect your privacy, your payment, and your reading. The actual policies, in plain language.

What your advisor sees

You pay as a guest. Your advisor receives the question you share with us and whatever you choose to tell them during the reading. They never receive your number, and your card statement stays discreet. Many guests keep to a first name, especially when the question is a tender one, and that is entirely your call.

Your reading is yours

Readings are never published or shared. A recording with a written summary is available as an optional add-on at checkout, made for you to keep; if you take it, it is yours. Sessions run over encrypted connections, the same standard used by mainstream video calling services.

Payment and refunds

Stripe processes all payments. ChatWithPsychics never stores your full card number, only a tokenized reference Stripe gives us. The price of your reading is flat and shown before you pay, and nothing ever runs on its own.

Every reading is covered by the CWP Guarantee. If yours didn't leave you clearer, tell us within 24 hours and we'll rebook you free or refund every penny to your card. Refunds go to your card, never to site credit.

Who reads for you

Every advisor auditions with live readings before joining, and most applicants never make it. We keep a small circle on purpose and answer for every advisor by name. If a reading crossed a line, tell us within 24 hours; a real person handles every message, and a pattern of complaints is something we act on.

What we ask of advisors

  • Be honest about the limits of intuitive work. No one knows the future with certainty.
  • Never pressure a guest to add time. Nothing runs on its own, and the price is always shown first.
  • Do not recommend supplements, courses, or services beyond the reading.
  • Do not use clinical terminology, diagnose, or stand in for medical, legal, financial, or mental-health advice.
  • End the reading promptly when the guest asks to end.

Advisors who repeatedly fall short of these expectations leave the circle.

What we ask of guests

  • Treat advisors with respect. They are people doing skilled work.
  • Do not ask an advisor to make medical, legal, or financial decisions for you. Those need licensed professionals.
  • Do not share another person's private information without their consent.
  • If a reading doesn't go well, use the guarantee rather than the advisor as the outlet.

Age and purpose

ChatWithPsychics is for adults 18 and older. Readings are for entertainment purposes and are not a substitute for medical, legal, financial, or mental-health advice. If you are in crisis, please contact a local emergency service or crisis line.

THE CWP
GUARANTEE

Insight and clarity, or you don't pay.

Every reading comes with our promise, insight and clarity from an honest, gifted, hand-vetted advisor.

If yours didn't leave you clearer, tell us within 24 hours and we'll rebook you free or refund every penny to your card.

Common safety questions

Does the advisor see my real name or number?

No. You pay as a guest, your number is never shared with anyone including your advisor, and your card statement stays discreet. What your advisor knows is what you choose to tell them.

What happens to my payment information?

Payment is processed by Stripe, a PCI-compliant payment provider used by millions of businesses. ChatWithPsychics never stores your full card number. Refunds go back to your card, never to site credit.

Do I need an account?

No. You pay as a guest. There is no account to create, no wallet to fund, and nothing to delete afterward.

What if something goes wrong with my reading?

Every reading is covered by the CWP Guarantee. If yours didn't leave you clearer, or something about it crossed a line, tell us within 24 hours and we'll rebook you free or refund every penny to your card. We answer for every advisor by name, and a real person handles every message.

What if the connection drops mid-reading?

The guarantee covers it. If a dropped connection cost you your reading, tell us within 24 hours and we'll rebook you free or refund your card.

What if I'm pressured to spend more than I want?

The price is flat and shown before you pay. If there's more to talk about at the end of your session, you can add time with one tap, and the price is shown first. Nothing ever runs on its own. An advisor who pressures you to add time is breaking our rules; tell us within 24 hours and we'll make it right.

Is a reading medical, legal, or financial advice?

No. Readings are for entertainment purposes and are not a substitute for medical, legal, financial, or mental-health advice. Advisors are asked never to diagnose or to stand in for a licensed professional. If you are in crisis, please contact a local emergency service or crisis line.

Are minors allowed?

No. ChatWithPsychics is for adults 18 and older. Both guests and advisors must be 18+.

Who are the advisors, and who answers for them?

Working psychics, mediums, and astrologers who audition with live readings before joining. Most applicants never make it. We keep a small circle of advisors and answer for every one of them by name.

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