The honest answer for the industry
On most psychic sites a no-show is treated as a matter between you and the advisor. The site listed thousands of providers, the advisor set their own hours, and if one of them did not appear, the site's answer is a shrug and, at best, a credit. You can rebook with someone else, on your own time, and the money you already put in sits in an account.
That is the weak point of the open-marketplace model. No one stands behind the specific advisor, so no one is answerable when the advisor does not turn up. It is worth knowing before you book anywhere, and worth asking about directly.
How it works here
A missed connection on our side is on us. If your advisor did not join, or the call dropped and could not be recovered, tell us within 24 hours and we will rebook you free or refund every penny to the card you paid with. You should not have to ask twice.
This is part of the CWP Guarantee, not a separate policy. The guarantee promises insight and clarity, or you don't pay, and it covers the connection itself: a reading you never got is the clearest case of a reading that did not leave you clearer. The full terms are at /guarantee.
We can promise that because the circle is small. Every advisor here auditioned with live readings before joining, most applicants never make it, and we answer for every one of them by name. A short roster means there is no one to point at but ourselves.
What to do in the moment
If your time arrives and your advisor is not there, give it a few minutes; a connection can take a moment to come together. If it does not, you do not need to sit and wait. Reply to your booking confirmation email, or use the contact page, and say what happened. A sentence is enough. A real person handles every message.
Then choose one: a free rebook, at a time that suits you and with the same advisor or a different one, or a refund to your card. Refunds go to your card, never site credit. When it appears on your statement is set by your card issuer, as with any refund.
If the call connected but dropped
The same rule applies. A call that dropped partway and could not be recovered is a missed connection on our side, and it is covered the same way. Tell us within 24 hours. If you got most of a reading before the line went, say so; you can choose a rebook to finish the conversation, or a refund.
Either way, we look at what happened. A pattern of missed connections is something we act on, whoever the advisor is. The guarantee is only worth anything if we use what it tells us.